We are committed to producing quality products with a fine regard for detail. To ensure the integrity of Herschel Supply products, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products, along with a Limited Lifetime Warranty on most products.
Herschel Supply’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Herschel-branded products or look-alikes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Herschel Supply’s warranty protection. This is why warranty claims must be accompanied by acceptable proof of purchase from an authorized Herschel Supply retailer. Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.
We encourage customers to avoid purchasing Herschel Supply products from unauthorized retail channels such as flea markets, discount websites and third-party marketplaces. Aside from the risk of receiving inferior products (or no products at all), personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities.
If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Herschel Supply products, please contact us at email@example.com.
If you suspect that you have been sold counterfeit Herschel Supply products, you are likely eligible for a full refund of the purchase price. For more information and to file an official report, please contact the Canadian Anti-Fraud Centre at firstname.lastname@example.org.
Estimated shipping times:
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We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* All sale items are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product. Please note that our warehouse is located in Hong Kong.