Supporting our global community together when they need it most. See how we can help together with the Herschel We've Got Your Back™ initiative.
Saying thanks to the front lines
We’re giving thousands of bags to health care facilities across North America to help front line workers on their journeys to and from work.
Backpacks for kids
We're partnering with schools to make sure that every kid who needs a backpack has one. Stay tuned for details on how your school can participate.
Our online store remains open and we will continue to fulfill online orders. Please note that while our operations have not been affected, processing and delivery times may be delayed as the situation evolves. We will be updating this page if anything changes. Thank you for your patience and understanding.
We're here for you 24/7 – if you have any questions, reach out to our team at:
Estimated shipping times:
|Standard||Free||1-2 Business Days|
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
If you would like to return a product purchased from our online store, please go to our Self Service Returns page to begin the returns process or log into your Herschel Supply account. You will be given a RA# and emailed instructions on how to complete your return.
Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.
Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.
* All sale items are final sale. Customers are responsible for all shipping expenses on the return of Herschel Supply product. Please note that our warehouse is located in Hong Kong.