Customer Service

 

Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. If you require further information, please fill out the contact form below with your inquiry.

Our Customer Service Hours:

Live Chat & Email Support
Sunday               12am - 8am &
                             4pm - 12am HKT
Monday               24 hours
Tuesday               24 hours
Wednesday         24 hours
Thursday             24 hours
Friday                  24 hours
Saturday             4pm - Midnight HKT
Email: customerservice@herschel.com

Frequently Asked Questions

Orders  

Shipping  

Returns  

Exchanges  

Warranty  

Gift Cards  

Media  

Wholesale  

Contact form