Customer Service

Customer Service

Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. 

 

Please note: 

Our email contact form is currently undergoing maintenance. Please email us directly at customerservice@herschel.com or reach out via Live Chat for immediate assistance.

Thanks for your patience!

Our Customer Service Hours:

Live Chat & Email Support
Sunday               12am - 8am &
                             4pm - 12am HKT
Monday               24 hours
Tuesday               24 hours
Wednesday         24 hours
Thursday             24 hours
Friday                  24 hours
Saturday             4pm - Midnight HKT
Email: customerservice@herschel.com

Frequently Asked Questions

Orders  

Shipping  

Returns  

Exchanges  

Warranty  

Gift Cards  

Media  

Wholesale